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Yes, NetSuite operates as a Software as a Service (SaaS) platform, fully hosted in the cloud. It eliminates the need for on-premises servers and offers automatic updates, data security, and scalability. This means lower IT overhead and the flexibility to access the platform from anywhere.
Yes, NetSuite includes a built-in CRM module that helps manage customer relationships, sales, marketing campaigns, and customer support, all in one place. It’s an integrated CRM solution designed to enhance the customer journey and improve sales performance.
NetSuite was founded in 1998 by Evan Goldberg under the name NetLedger, making it one of the first cloud-based ERP solutions.
The cost of NetSuite varies based on factors like the number of users and selected modules. Typically, licensing fees range from $1,000 to $3,000 per month for small businesses, while larger enterprises may exceed $10,000 per month. For a customized quote, consult our NetSuite partner or check our NetSuite Pricing Guide and use our NetSuite cost calculator for an estimate.
NetSuite’s Terms of Service outline the user agreements regarding data usage, service uptime, privacy, and support. You can access the official document on NetSuite’s main terms.
NetSuite offers an uptime guarantee of 99.5%, ensuring reliable and consistent access to its services. If NetSuite fails to meet this guarantee, customers may be eligible for service credits as per their service level commitments.
If your ISP (Internet Service Provider) goes down, access to NetSuite will be temporarily unavailable until connectivity is restored. However, you can access NetSuite from any device with an internet connection, providing flexibility in emergencies.
Yes, NetSuite offers demo videos of its modules for potential customers. You can view a demo directly on the NetSuite website here. For a guided product tour, please fill out this form here. If you need temporary free trial access to a NetSuite account, contact us.
NetSuite’s scheduled maintenance windows are primarily reserved for Saturdays from 10:00 PM to 10:20 PM (PST), which is used for routine updates when necessary. Regular maintenance is communicated in advance—typically at least a week before—and generally takes place during nighttime hours on weekends. These updates usually require less than 10-15 hours each quarter.
NetSuite may also perform unscheduled maintenance at its discretion. In such cases, they aim to notify customers in advance. Unlike scheduled maintenance, unscheduled maintenance counts against the uptime guarantee.
NetSuite holds key security and compliance certifications:
Yes, NetSuite supports over 190 currencies and real-time currency conversion, enabling businesses to conduct multi-currency transactions seamlessly. Its multi-book accounting feature accommodates various accounting standards, allowing transactions to be posted to multiple sets of books simultaneously for compliance with local, regional, and headquarters-level reporting.
Yes, NetSuite’s SuiteTax provides a comprehensive global tax management system that automates tax compliance processes. It includes preconfigured tax codes and localized reporting for over 110 countries, allowing real-time tax calculations on sales and purchase transactions while adhering to tax regulations, including Intrastat reporting in the EU.
NetSuite automatically posts transactions at both local and headquarters levels, simplifying the generation of consolidated financial statements. Its unified platform allows for a standardized general ledger structure at the corporate level while giving subsidiaries the flexibility to maintain custom charts of accounts. This enables automatic mapping and posting of local transactions to the parent account in the correct currency and exchange rate.
NetSuite’s Manufacturing Suite offers tools for work order management, scheduling, and capacity planning, making it suitable for complex manufacturing needs.
NetSuite’s WMS modules include features like barcode scanning, inventory tracking, cycle counting, and mobile access to optimize warehouse operations and reduce costs.
NetSuite’s Shop Floor Control module provides real-time data on work orders, production schedules, and machine performance, allowing manufacturers to manage production activities efficiently.
Yes, NetSuite’s Supply Chain Management module supports multi-location inventory, demand planning, and logistics, making it ideal for global supply chain management.
NetSuite supports functions like warehouse automation, pick-and-pack, cycle counting, and lot/serial tracking, helping optimize warehouse operations.
NetSuite’s Billing Management module supports subscription-based models, offering tools for invoicing, renewals, and revenue recognition, making it perfect for SaaS businesses.
NetSuite is designed to be highly customizable and integration-friendly, providing several tools to adapt to unique business needs:
NetSuite releases two major updates per year, along with minor updates. These are automatically applied, ensuring users always have access to the latest features and improvements.
NetSuite’s scalable cloud infrastructure supports businesses of all sizes, with performance monitoring tools that handle high transaction volumes and support multi-subsidiary reporting.
NetSuite includes tools like SuiteAnalytics, SuiteFlow, and performance dashboards that offer insights into system performance and data processing, tailored for large enterprises.
Yes, NetSuite optimizes performance through load balancing, data caching, and global data centers, ensuring low latency and fast processing times.
NetSuite’s interface is designed to be intuitive, with a customizable dashboard that displays key metrics. New users may require initial training, but the platform’s drag-and-drop customization and easy navigation enhance usability.
Yes, NetSuite supports 27+ languages, making it suitable for multinational organizations.
Yes, NetSuite offers a mobile app for iOS and Android, providing access to critical data, reports, and functions on the go.
NetSuite includes accessibility features like keyboard navigation, screen reader support, and customizable themes to assist users with disabilities.
SuiteProjects is NetSuite’s native project management module, while OpenAir is a legacy PSA solution that offers deeper functionality for resource management. SuiteProjects is better suited for NetSuite-centric businesses, while OpenAir provides robust integrations for larger enterprises.
NetSuite provides multiple support options, including:
Yes, NetSuite can be integrated with popular CRM systems like Salesforce through built-in APIs, connectors like Celigo or custom middleware solutions, enabling seamless data flow between platforms.
NetSuite’s SuiteTalk API provides a SOAP-based web service, allowing integration with external systems for data exchange, CRUD operations, and custom workflows. It supports REST API for modern web integrations and is highly customizable.
For the latest insights and updates, follow our blog for more information on how NetSuite can transform your business operations.
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