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The current rapidly changing dynamic environment creates several challenges for PSOs, specifically their resource utilization, time, and cost factors. So, it becomes necessary to carefully address schedules, costs, and resources in every business.
To overcome these challenges, many service-based companies are turning to NetSuite OpenAir — a leading cloud-based Professional Services Automation (PSA) solution that brings order, efficiency, and visibility to operations.
This comprehensive guide provides an overview of NetSuite OpenAir, its features, benefits, pricing model, and how it compares to NetSuite SRP. It also explains why PSOs should consider switching to OpenAir and how ERP Peers can help with implementation and ongoing support.
NetSuite OpenAir is an enterprise-grade Professional Services Automation (PSA) platform that helps organizations manage all aspects of their service operations — from project planning to billing and financial reporting.
It allows teams to plan, execute, and track projects in real time, automate billing and expense capture, and gain full visibility into project performance and profitability.
Whether your organization manages short-term engagements or long-term, complex contracts, OpenAir equips your team with the right tools to deliver successful projects on time and within budget.
NetSuite OpenAir is built specifically for service-based organizations that need to manage projects, resources, and financials efficiently — all from a unified, cloud-based platform.
It’s particularly valuable for businesses with distributed or remote workforces, offering global access to project and financial data.
Organizations that benefit most from OpenAir include:
These organizations can make a drastic change by implementing OpenAir where they can gain optimized efficiency. It eradicates bottlenecks and boosts up the billing process while delivering the projects within the stipulated time frame.
NetSuite OpenAir is shipped with several features to make the management of service organizations easier. Here are the core capabilities that make OpenAir stand out as a leading PSA solution:
OpenAir provides strong features for project management for designing, implementing and tracking projects in organizations. On a single screen, the users can see a timeline, deadlines, and deliverables, milestones, and the budget to make certain projects stay on schedule. The software also used for project forecasting and budgeting where an organization is able to predict possible barriers in a project.
Resources are the main assets in any organization, hence efficient management of resources leads to high profitability. OpenAir offers insightful information on resources, strengths and their rates of utilizations. It helps cut down unnecessary downtime and most importantly, ensure proper labor costs for the right projects. Resource scheduling and conflict management tools also make sure that there is no double or cross booking of anybody in the team.
OpenAir leverages project management to make time and expense capture and documentation easy for the team and all the time worked and money spent on any project are easily recorded and billed for. The program includes mobile-friendly time and expense sheets, enabling working employees to enter the working hours and report expenses from their smartphones. It also helps to track and avoid revenue losses, which is paramount to the success of this execution feature, also ensures right billing is done while the payroll is easy to calculate.
It includes billing and invoicing functionalities whereby the system sets billing rules and processes the billing cycle automatically. The system offers support for time & materials billing, fixed fee, and revenue recognition, or milestone billing. This allows the client to produce friendly invoices which meets his needs though they can choose to generate and format their invoices automatically.
Read More : NetSuite Bill Capture Explained: A Complete Guide
NetSuite OpenAir also links tightly to an organization’s financial systems to provide rich financial reporting options. It provides accurate information on the profitability and costs of projects as well as the revenues to help the businesses.
By integrating with NetSuite Advanced Financials, businesses can further enhance project-level visibility, streamline billing, and maintain consistent financial accuracy across departments. Integrated reports contain several option-filled reports, including executive dashboards that let corporate managers monitor project margins, working hours billed, and resource utilization.
NetSuite OpenAir also increases team work by providing cloud based project information and documents and timelines. There won’t be much back and forth communication through email and everyone working on the project will be on the same page in terms of what is expected of them.
NetSuite OpenAir brings along numerous advantages which can revolutionize most professional services organisations. Here are some of the key benefits of leveraging this PSA solution:
It offers full transparency in operating resource allocation, utilization rate and skills to keep workforce happily motivated. This also prevents overstaffing and understaffing, which are disastrous for profitability.
Real-time information and changeable dashboards give project managers and top performers increased visibility into the projects’ timeline, cost, and output. This visibility helps inform decisions, in the first place, to avoid making them worse and addressing them only when they occur.
OpenAir helps reduce charge errors and outgoing revenue by automating time tracking, expense logging and invoicing. Furthermore, proper charging preserves the good rapport with the clients and assures them of future businesses.
OpenAir is usable for just a handful of projects, thousands of sophisticated engagements, or everything in between. The software is easily deployable among different teams across the globe, and scalability is also friendly, as it adapts to your growth.
OpenAir sits well with other financial systems, as it takes, processes and passes financial data to other departments. This minimizes data input hence time consumption, lowers on administrative costs, and makes certain that praiseworthy financial reporting is current.
OpenAir is available in mobile so that the employees have the freedom of submitting time sheets and expenses at will from the device of their choice. This mobile-first approach makes sure that the teams continue their productivity whether they set up offices remotely or visit their clients.
No two organizations are alike and OpenAir has been designed to allow you to tailor the application to your business needs. Compliance to this design guarantees optimal utilization of the software regardless of the laid organizational structure.
NetSuite OpenAir empowers service-based organizations with deep visibility into project and resource performance. Beyond tracking tasks and billing, it helps leadership monitor key metrics that drive profitability and operational efficiency.
Here are some of the most valuable KPIs you can track directly within OpenAir:
By tracking these KPIs in real-time dashboards, businesses can proactively adjust project plans, optimize staffing, and maintain healthy profit margins.
NetSuite OpenAir connects seamlessly with your NetSuite ERP environment, enabling data synchronization for projects, time entries, and billing. This connection leverages the flexibility of NetSuite API Integration, ensuring smooth data flow across systems without manual intervention.
OpenAir connects both to the ERP, such as NetSuite ERP, Oracle, and SAP. This integration makes it possible to have smooth transfer of financial data between OpenAir and the other systems so that one does not have to deal with many duplicates in the process of financial reporting.
It provides link with Salesforce or NetSuite CRM tools to ensure client data, project details and bills are in harmony for business who use CRM for managing customers. This makes sure that the client’s interactions, the status of the projects, and financial data of the concerned company are visible from all angles.
OpenAir also has built-in connections with top third parties such as Slack, Microsoft Office, and Google Workspace. These integrations include messaging, document sharing and tracking progress that can be done from within one platform.
The NetSuite OpenAir Pricing Model includes a subscription fee, which includes the Initial Setup Fee, Implementation Fee, Customization Fee and Support Fee.
You can also refer to our NetSuite Pricing Model Guide to better understand how NetSuite structures its overall pricing and what factors influence total cost.
Usually, the final price fluctuates based on the following factors.
Depending on the number of users it ranges from small organizations to large organizations where large organizations attract high rates of subscription. But this is often offset by the fact that the economies of scale may reduce the per user cost impressively.
Larger organizations, or those with more specialized requirements, will need features not included in this package, or additional integrations which will also drive the price up a bit.
Some of the implementation costs are; consultant fee, configuration, data conversion and staff training. These may also differ depending on the extent of the complication associated with them.
Based on NetSuite, pricing is usually provided in layers, so you should address an NetSuite implementation partner for the precise price.
Both NetSuite SRP (Services Resource Planning) and NetSuite OpenAir are PSA tools for service-based businesses — but they serve different needs.
| Feature | NetSuite SRP | NetSuite OpenAir |
|---|---|---|
| Deployment | Built within NetSuite ERP | Standalone or integrated with NetSuite |
| Ideal For | Product + Service-based organizations | Pure professional services firms |
| Functionality | CRM, project, financials, and eCommerce | Advanced project, billing, and resource management |
| Complexity | Moderate | Highly configurable for global teams |
In essence, NetSuite SRP provides an integrated ERP-based PSA experience, while OpenAir offers deeper flexibility and functionality for service-driven businesses.
Deploying and integrating NetSuite OpenAir is a challenging task that requires technical skills and business experience. ERP Peers stands as an Implementing Partner delivering the highest quality Implementation, Optimization and Support Services. If your business requires intricate billing formulas, superior resource tracking, or specific report generation features, ERP Peers can customize the software accordingly.
We have a team of experienced NetSuite Developers with their sole focus on NetSuite OpenAir implementation. Our understanding of the industry and operating knowledge make us a preferred partner for businesses of all sizes.
NetSuite OpenAir is a powerful PSA solution designed to help professional services organizations improve project management, resource allocation, and financial performance. Its advanced features and flexibility make it an ideal solution for businesses looking to optimize their service delivery and maximize profitability.
Whether you’re looking to improve your resource utilization, streamline billing processes, or gain deeper insights into project profitability, NetSuite OpenAir offers the tools to make it happen.
Our customer support team is available for help.