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Managing NetSuite efficiently can be a game changer for growing businesses. But as operations expand, so do the challenges of managing NetSuite. Complex configurations, system upgrades, and ongoing optimizations, often leads to a bottleneck in operations, draining resources and stifling growth opportunities.
Should you build an in-house team or outsource to NetSuite experts?
This article explores why outsourcing NetSuite support is the most effective way to scale your business. We will discuss the challenges of managing an in-house NetSuite team. We will also cover the main benefits of outsourcing and the cost savings it provides.
Building an in-house NetSuite team requires significant upfront investment in recruitment, salaries, and continuous training.
For many businesses, this cost isn’t justifiable, especially when NetSuite needs fluctuate throughout the year.
NetSuite covers a vast ecosystem, including financial management, supply chain, e-commerce, and custom scripting. Hiring an internal team often means relying on a limited set of skills, which may not be enough for:
Outsourcing gives you immediate access to NetSuite experts without the limitations of an in-house team.
NetSuite rolls out two major updates each year. Businesses need to:
Failing to prepare for these updates can lead to system downtime and operational inefficiencies.
Most in-house teams operate within standard business hours, making it difficult to address urgent NetSuite issues during off-hours or weekends. Outsourced NetSuite support offer 24/7 support, ensuring minimal disruption.
Instead of spending $100K+ annually on salaries, outsourcing offers:
A mid-sized firm typically spends 50% less on outsourced NetSuite support compared to in-house hiring.
Outsourced firms provide specialists in:
This ensures you get the right expertise on demand without long hiring cycles.
NetSuite’s frequent updates can break existing scripts, integrations, and reports if not managed properly. An outsourced team ensures:
This keeps your system running smoothly without costly disruptions.
As your business grows, so do your NetSuite requirements. Outsourced support is fully scalable, meaning:
You get the flexibility to scale up or down as needed.
| Expense Category | In-House NetSuite Support | Outsourced NetSuite Support |
|---|---|---|
| Salaries | $80,000 – $120,000 per specialist (excluding bonuses) | Flexible pricing starting from $30 per/hour |
| Training Costs | Training costs range from $100 to $800 for online courses and programs. | Included in service—continuous expert-level training provided |
| Employee Benefits | $15,000 – $25,000 per employee (health, insurance, perks) | No additional costs |
| Hiring & Retention | Time-consuming and costly hiring process, with high turnover risk | Instant access to a team of experienced NetSuite professionals |
| System Maintenance | Requires dedicated internal resources for monitoring and troubleshooting | Proactive monitoring, updates, and security handled by experts |
| Scalability | Expensive and slow—requires hiring and training new employees | On-demand scalability—adjust support levels based on business needs |
| Response Time | Limited to working hours of internal staff | 24/7 support availability (depending on service plan) |
Selecting the right support provider is crucial. To ensure a good fit, ask:
For a step-by-step guide, check out our detailed article on how to choose the right NetSuite support partner.
If managing NetSuite in-house is slowing your business down, outsourcing offers a strategic advantage. It eliminates the complexities of ERP maintenance, giving you access to top-tier expertise without the overhead of full-time hires. Key benefits include:
Whether you need advanced customizations, compliance management, or full-scale NetSuite administration, having an outsource NetSuite support partner ensures your ERP operates smoothly without any hassle.
Our customer support team is available for help.