NetSuite Migration & Integration for a Vegan Food Company

Client Background

Our client, a fast-growing vegan food company in North Carolina, USA, has been in the plant-based food industry for over a decade. Their signature chicken-less egg protein gained popularity in major retail chains and online stores, driving rapid business expansion. With increasing consumer demand, they planned to launch a new range of frozen and ready-to-eat vegan meals, targeting both health-conscious individuals and environmentally conscious buyers.

To manage their operations, they used NetSuite as their ERP and Magento for eCommerce, along with ShipStation for order fulfillment. However, as they scaled, their disconnected systems created inventory mismatches, order processing delays, and reporting inconsistencies. Managing data across multiple platforms became increasingly difficult, especially with new product lines on the horizon. They needed a fully integrated system to streamline operations and ensure real-time data accuracy across all business functions.

Business Challenges:

Despite already having NetSuite ERP in place for managing core financials and inventory, the company struggled with operational bottlenecks that slowed down efficiency. Their workflows had become disjointed, leading to delayed order processing, stock inconsistencies, and excessive manual intervention that drained productivity.

The real challenge surfaced when they expanded their product range to include frozen and ready-to-eat vegan meals. Their existing NetSuite setup required significant manual configuration for each new product, including pricing, supplier details, and inventory rules. With new items rolling out frequently, their internal teams had to manually update product listings and stock levels, creating bottlenecks and increasing the risk of pricing errors and inventory mismatches.

Their Magento storefront often showed incorrect stock levels, causing a surge in customer complaints. Retail bulk orders, which should have been processed automatically, required manual entry, making it harder to track real-time inventory. Additionally, promotions and bundled offers applied in Magento didn’t sync properly with NetSuite, leading to pricing discrepancies that required constant corrections. The finance team faced end-of-month reconciliation nightmares, with misaligned sales and inventory data leading to delays in reporting and invoicing.

To resolve these issues, the company needed a structured, scalable ERP setup that could handle product expansions efficiently while ensuring real-time data synchronization between NetSuite and Magento.

Our Solution: Implementing SuiteSuccess and Seamless Integration

After evaluating their operational challenges, it became evident that their existing NetSuite implementation was not structured to handle their expanding product catalog and growing order volumes. Instead of continuously modifying an inefficient system, we proposed a more scalable and structured approach.

• SuiteSuccess was the ideal solution, providing a pre-built framework specifically tailored for food and beverage businesses.

• It automated critical processes like inventory tracking, supplier management, and compliance reporting, reducing manual effort.

• By using predefined templates, they could launch new products quickly without the need for manual SKU setups, pricing adjustments, or supplier coordination.

Previously, every new product launch was a bottleneck, requiring manual data entry across NetSuite and Magento. SuiteSuccess standardized workflows, allowing them to introduce new items efficiently and maintain accurate inventory records in real time. Additionally, bulk order processing for retailers was streamlined, eliminating errors caused by disconnected systems.

For eCommerce integration, we assessed multiple options, including REST API development and third-party connectors. Given the business complexity and long-term scalability needs, we recommended Celigo as the middleware solution.

• Celigo provided a pre-configured NetSuite-Magento connector, ensuring real-time data synchronization of orders, inventory, and pricing.

• Unlike a custom-built REST API, which required ongoing development and maintenance, Celigo offered a cost-effective, reliable, and scalable integration.

• It included error-handling mechanisms that prevented stock mismatches, pricing discrepancies, and failed order syncs.

With these solutions, the company transformed its backend operations into a highly efficient, automated system, allowing them to scale without the growing pains they had previously faced.

Key Challenges & Timeline

• Data Restructuring for SuiteSuccess: Their previous NetSuite setup had multiple custom workflows and scripts that weren’t scalable. Migrating to SuiteSuccess required cleaning up redundant configurations, mapping data accurately, and ensuring a smooth transition without disrupting daily operations. Our NetSuite consultants conducted a full data audit and executed the final migration outside business hours.

• Strict Timeline for Product Launch: The company was preparing for a major product launch, leaving no room for delays. To meet deadlines, we executed the implementation in phases, prioritizing critical integrations while keeping operations running.

• Complex Promotions and Pricing Rules: Their business model included bundled pricing, subscription-based discounts, and wholesale orders. Celigo’s automation rules had to be configured to sync these pricing structures correctly between Magento and NetSuite. Our integration specialists customized mapping logic, implemented validation checks, and ensured real-time data accuracy.

• Cross-Team Coordination: The project required close collaboration between NetSuite consultants, Celigo integration specialists, and QA analysts. Each phase was meticulously tested to prevent disruptions and ensure long-term scalability.

Results:

With NetSuite SuiteSuccess and Celigo integration, the company achieved on the given 15-week timeline:

• 99.8% data accuracy – Eliminated pricing discrepancies and inventory mismatches.

• 50% reduction in manual order processing time – Faster fulfillment and fewer errors.

• 70% faster product launches – Predefined templates simplified new SKU setups.

• 100% order sync accuracy – No missing or duplicated transactions between Magento and NetSuite.

• 40% improvement in financial reconciliation efficiency – Automated syncing of promotions, discounts, and wholesale pricing.

The implementation was completed successfully with zero downtime, and the system was stress-tested to handle 2x order volume, ensuring long-term scalability.

Customer Testimonial

Conclusion

By implementing SuiteSuccess and integrating Magento with Celigo, ERP Peers helped this vegan food company eliminate inefficiencies and scale with confidence. With real-time data flow, automation, and a future-proof ERP setup, the company is now well-positioned for continued growth in the sustainable food industry.