What types of NetSuite support services do you provide?

We offer Essential Support (troubleshooting), Comprehensive Support (customizations, integrations), 24/7 Emergency Support (critical issues), and Proactive Optimization (system health checks and performance improvements).

How to reach your NetSuite support team if I encounter an issue?

You can contact us via email at support@erppeers.com, by phone at +91 (847) 485-0969, or through our customer portal. Advanced Support clients get a dedicated account manager.

What are your typical response and resolution times?

Standard queries are responded to within 1 business day, high-priority issues within 4 hours, and critical emergencies receive immediate attention from our 24/7 team.

Do you offer support for eCommerce platforms using NetSuite?

Yes. We specialize in supporting eCommerce platforms like Shopify and Amazon, and work with connectors like Celigo and FarApp to ensure smooth NetSuite integration and operations.

What is included in NetSuite post-implementation support?

Our post-implementation support includes troubleshooting, workflow optimization, user training, performance tuning, and third-party integration support to ensure long-term success with NetSuite.

NetSuite Change Management Services | NetSuite User Adoption

Supporting NetSuite Adoption During Business Change

NetSuite environments evolve as businesses grow—through new modules, process redesigns, acquisitions, and changing reporting needs. These changes impact how teams transact, approve, and report inside the system.

Our NetSuite change management services ensure these transitions are controlled and adopted consistently. We help align users, processes, and system behavior so NetSuite continues to operate as a reliable, single source of truth without disrupting daily operations.

Scope of services included in our change management approach

What Our NetSuite Change Management Covers

A structured set of services designed to support user readiness, process consistency, and smooth adoption across every stage of NetSuite change.

User Adoption

We help teams understand how NetSuite fits into their daily work, ensuring users follow defined workflows confidently instead of reverting to manual processes or spreadsheets.

Process Alignment

We align NetSuite workflows with real business operations, ensuring approvals, reporting, and transactions reflect how your teams actually work.

Role Training

We deliver role-based NetSuite training focused on real scenarios, not generic demos, so each team knows exactly what to do inside the system.

UAT Support

We support user acceptance testing using real business cases, helping identify gaps early and ensuring teams are comfortable before changes go live.

Change Communication

We help structure clear internal communication around what’s changing, why it matters, and how teams should adapt to avoid confusion and resistance.

Post Go-Live Stability

We support users after go-live to stabilize processes, refine workflows, and reinforce best practices so adoption continues beyond implementation.

Beyond Ticket-Based NetSuite Support

Traditional NetSuite support resolves issues after they occur. Change management addresses the root cause—how teams adapt when processes, approvals, and responsibilities change.

Our change management services complement ongoing support by focusing on readiness and alignment, reducing repeated issues caused by unmanaged change.

Preparing Teams for Ongoing NetSuite Change

NetSuite change is continuous, and teams are required to adapt as processes, reports, approvals, and responsibilities evolve over time. When users are not prepared for recurring change, execution slows, confidence drops, and inconsistencies begin to surface across teams.

We prepare teams for ongoing NetSuite change by setting clear ownership, reinforcing role expectations, and helping users become comfortable with evolving workflows—so changes are absorbed consistently without friction, rework, or disruption to daily operations.

FAQs

It is a structured approach to manage user adoption, process alignment, and readiness when NetSuite changes are introduced.

No. It’s most valuable for existing NetSuite users facing adoption issues, process gaps, or resistance after changes.

Yes. We provide role-based, process-focused training tailored to how your teams actually use NetSuite.

Get In Touch

Our customer support team is available for help.

NetSuite Change Management Services

Supporting NetSuite Adoption During Business Change

Scope of services included in our change management approach