NetSuite Support for a Heavy Equipment Manufacturer

Client Background

A well-established heavy equipment manufacturer based in Connecticut, USA, had been in business for over two decades. They specialized in designing and manufacturing construction machinery, including excavators, drilling rigs, and loaders. Their customers, primarily contractors and construction firms, relied on them for both high-quality equipment and ongoing service support.

To manage their growing operations, they had implemented NetSuite ERP several years ago. Additionally, they used Salesforce for managing customer interactions and Tableau BI for performance tracking and reporting. While these tools were essential, they struggled with system slowdowns, data inconsistencies, and user inefficiencies that affected daily operations.

Business Challenges

Despite having NetSuite in place, the company was facing critical issues that impacted their efficiency:

1. NetSuite Was Slowing Down During Peak Hours

   • Over time, their NetSuite system had been customized with complex workflows and scripts tailored to their needs. However, as their business scaled, these modifications began to conflict with each other.

   • A major issue arose in their inventory system, which tracked spare parts across multiple warehouses. During high-demand periods, the system would freeze, delaying shipments and causing bottlenecks.

2. Data Sync Issues Between Systems

   • The company’s production machines were equipped with IoT sensors that tracked performance and maintenance schedules. This data was meant to sync with NetSuite, but inconsistencies led to unreliable reports.

   • As a result, maintenance teams weren’t always alerted about upcoming service requirements, leading to unexpected equipment breakdowns and costly downtime.

3. User Adoption and Workflow Inefficiencies

   • Employees found NetSuite difficult to navigate due to the extensive customizations. Even experienced staff struggled to complete routine tasks efficiently.

   • Instead of relying on NetSuite for reporting, some employees resorted to using spreadsheets, leading to errors, duplication of work, and delays in decision-making.

Our Solution

Our team stepped in to provide ongoing NetSuite support, helping the company solve their biggest problems and get the most out of their system.

• Deep System Analysis

  • We started by reviewing the company’s NetSuite setup, checking every customization and integration to see what was slowing things down.

  • We found that their inventory system had too many unnecessary data calls, which was overloading the system. After optimizing these, the processing time improved by 35%.

• Fixing System Performance Issues

  • We reworked their scripts and workflows to make sure they didn’t conflict with each other. This immediately reduced slowdowns and system crashes.

• Syncing Data Across Systems

  • We fixed the connection between NetSuite and their IoT-based production tracking system so that all data was accurate in real time.

  • This meant that managers could now rely on maintenance schedules without worrying about incorrect reports, helping them reduce unexpected equipment failures.

Results:

Since working with us, the manufacturer has seen major improvements:

• 40% Faster System Performance – No more slowdowns during peak hours, making operations smoother.
• Accurate Real-Time Data – Managers now trust the reports, allowing them to make better decisions.
• 30% Less Manual Work – Employees now use NetSuite efficiently without needing extra spreadsheets.
• Stronger Business Insights – With NetSuite, Salesforce, and Tableau working well together, leadership can now see a full picture of their sales, production, and service performance.

Final Thoughts

Our NetSuite support helped this manufacturer overcome frustrating system slowdowns, inaccurate data, and training issues. By optimizing their setup and making sure their other business software worked well with NetSuite, we helped them streamline operations and improve efficiency. This case study shows how the right NetSuite support can turn ongoing struggles into long-term business success.