Frequently asked questions
What clients ask before getting started.
Account-specific recommendations require an understanding of the actual business requirement and NetSuite environment.
What NetSuite services does ERP Peers provide?
Consulting and planning, implementation, optimisation, support and managed services, rescue and recovery, development and reporting, and integration across the systems a NetSuite environment typically touches. Engagements are scoped to what your business needs rather than sold as one fixed package.
Can ERP Peers take over an existing NetSuite environment?
Yes. We start by reviewing what is already built and why, since changing a working system without that context is how new problems get introduced. From there we can take on ongoing support, optimisation or targeted development work.
Can you help recover a delayed or underperforming implementation?
Yes. This is NetSuite rescue work. We audit the existing configuration to find the actual cause of the problem, then stabilise and rework the specific areas that were built wrong. A full restart is rarely the right answer.
Do you provide both functional and technical NetSuite support?
Yes. Functional support covers the transaction, inventory and process issues that affect daily operations; technical support covers SuiteScript, workflows, saved searches and system errors. Most engagements need both at different points.
Can you manage NetSuite integrations through Celigo?
Yes. ERP Peers is an authorised Celigo partner, and we also build integrations with MuleSoft, Dell Boomi and direct APIs when a prebuilt connector is not the right fit. The method depends on the systems involved and what the integration needs to do.
How is support coverage arranged?
Support coverage is aligned with the agreed engagement and scheduled to overlap with your business hours where the work requires it. This gets confirmed during scoping rather than applied as a fixed arrangement.
Can ERP Peers work alongside an internal team or an existing provider?
Yes. Some clients want an independent review while keeping their current provider in place; others hand over specific pieces of work. Either way, we are direct about what we find and what we would recommend.
How does a NetSuite engagement begin?
With a discovery conversation covering your current systems, processes and the outcome you need. The recommended scope follows from that conversation rather than a standard package.