Supporting a finance leadership transition
When the client's finance team went through a leadership change, ERP Peers supported the transition directly. The incoming Finance Controller could draw on two years of accumulated knowledge of how NetSuite was actually configured, instead of starting from a blank page. That kind of work only happens because a vendor already knows the environment; it isn't something a new partner could step into cold. It was recognized as its own piece of work, billed across two consecutive months rather than folded into routine tickets.
